Takagi Tankless Water Heaters – Do not purchase!

jduarte — Sun, 07 Feb 2010 17:20:06 +0000

As this Blog serves as a tool to inform you of all the Eco-friendly changes we made, results and savings, I feel I also have to let everybody know of what works and what does not. We decided to use Takagi, during the sizing and equipment selection Takagi and the Plumber undersized the unit, having to remove a TM1 and install 3 TK3’s. The cost of the undersized unit was going to be reimbursed to me by Takagi in means of parts or other equipment, a total of $1,850. We installed 3 TK3 units and one of them stop working 2 weeks ago. I tried to reach the TAKAGI regional office in New Jersey and the Senior Tech Mr. Mike Little who knew about the exchange issue never returned calls, Same thing with Mr. Jeff Young from J&K Sales in New Hampshire, their local rep. I called the plumber that installed the units and he said he will not service TAKAGI any longer as they are not being responsible for the product guarantee and there is no more “guarantee” the product. We bought them apparently with a 5 year guarantee. I was finally put in contact with TAKAGI Corporate and their customer service department and I was told they were not responsible for the equipment exchange! The customer service rep argued that it was someone else’s fault, besides being rude and not helpful. Now I am not only left with a minus $1,850 but with cold water and a broken heater that no plumber wants to service, as plumbers claim they are too complicated to fix and parts are not available and expensive. I have done about 15 public and private presentations “promoting” Takagi and explaining their technology, some of them for National Grid and the National Restaurant Association, besides using them as an example for TV and media pieces including Kraft Foodservice. I am not happy about the way Takagi handled this situation!

Tankless Takagi Water heaters

jduarte — Wed, 26 Mar 2008 16:06:31 +0000

We are so happy to have completed a long sizing, testing and installation process of our Tankless water heaters. Back in January our 100 Gal AO Smith Tank water heater broke, no guarantee, and it was installed 3 1/2 years ago. The cost of replacing a similar tank was way over 10K. We then started research on what can we install that is Energy Efficient and Environmentally friendly. We found TAKAGI, a Japanese company, with commercial applications of the product. Takagi USA did a sizing based on our hot water demand and concluded that we needed 2 TM199, self combustion to supply enough hot water. We contacted a plumber certified by Takagi and he insisted that we only needed 1 TM-1 unit, and that was going to be sufficient, as Takagi also undersized the unit it was installed and we did not get enough flow, plumber was negligent and I fired him. Then we got Takagi involved and a different plumber and they recommended 3 TK-3, we just installed them and we have plenty of hot water. During the time the TM1 was in place we saved about $150 monthly comparing to last year’s gas bill. We are also receiving a $300 rebate per unit from Keyspan. The cost of installing the equipment was less than replacing the AO Smith, and we will be saving at least 40% more gas than running a tank. For more information visit www.takagi.com

Taranta Going Green » Tankless heaters

Takagi Tankless Water Heaters – Do not purchase!

Tankless Takagi Water heaters